Privacy Policy

1. Commitment to Privacy

Dr Basanth Kenchaiah is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy applies to personal information collected through this website only. Clinical records and health information collected in the course of medical care are managed separately in accordance with applicable health records legislation.

2. Information Collected by This Website

This website collects two categories of information:

• Anonymous analytics data — collected automatically via Google Analytics 4 when you visit the site. This includes your approximate location (city level), device type, browser, pages visited, and time spent on site. No personally identifiable information is collected. IP addresses are anonymised.
• Patient email addresses and names — collected only when Dr Kenchaiah's rooms use the internal resource-sharing system to send you a clinical resource or information sheet by email. This is initiated by the practice, not by visitors to this website.

This website does not include any public-facing contact forms, enquiry forms, or registration features. No health information is collected through this website.

3. Purpose of Collection

Information is collected for the following purposes:

• Analytics data — to understand how the website is being used and to improve its content and usability.
• Email addresses — to deliver clinical information and resources to patients as directed by Dr Kenchaiah's rooms, as part of your ongoing care.

4. Google Analytics

This website uses Google Analytics 4, a web analytics service provided by Google LLC. Google Analytics uses cookies and similar technologies to collect anonymous data about how visitors use this site. This data is transmitted to and stored on Google servers in the United States.

Google Analytics operates under Google's privacy policy, available at policies.google.com/privacy. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

5. Cookies

This website uses cookies only for the purposes of Google Analytics. No advertising, tracking, or third-party marketing cookies are used. No persistent login cookies are set for general visitors.

6. Disclosure to Third Parties

Personal information collected through this website is not sold, traded, or disclosed to third parties, except:

• Google LLC, for analytics purposes as described above.
• Hostinger International Ltd, which hosts this website. Hostinger's privacy policy is available at hostinger.com/privacy-policy.
• Where required or authorised by law.

7. Security

Reasonable steps are taken to protect personal information from misuse, loss, unauthorised access, modification, and disclosure. This website is served over HTTPS. The internal email system used by Dr Kenchaiah's rooms requires authenticated access and only permits sending to email addresses entered by the practitioner.

8. Access and Correction

You have the right to request access to personal information held about you and to request correction of any inaccuracies. To make such a request, or to raise a privacy concern, please contact Dr Kenchaiah's rooms:

• Phone: 03 9834 3600
• Email: [email protected]

If you are not satisfied with the response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

9. Changes to This Policy

This privacy policy may be updated from time to time. The date of the most recent revision is shown at the top of this page. Continued use of the website following any update constitutes acceptance of the revised policy.